Commentary: A better way to respond to mental health emergencies – Crisis to Care Collaborative

Author: Jane Mogavero and Michael Hogan (Albany Times Union)
Published: December 30th, 2025

Last year in the city of Buffalo, the 911 call center dispatched a police car or ambulance, and sometimes both, to someone experiencing a mental health emergency at least 10,000 times. That averages out to more than once every hour.